Shipping Policy

Helpful Resources

What is the Smilyn Wellness CBD Shipping Policy…

Note: We DO NOT ship to South Dakota.

 

ship iconYour shipping charges will be calculated and viewable at checkout. Smilyn CBD products are sent using US Postal Service. Shipping times is dependent on location from our main warehouse and fulfillment center located in California. Typical shipping times may vary from 3-5 business days (Monday to Friday) after processing times. This does not include any potential for inclement weather or holidays. If you have questions about your order or shipping, please submit your request to [email protected] or call 760-239-0285 to speak to Customer Service. Smilyn Wellness requires a signature at delivery for all orders with a value of $500 or more. Requests for use of a courier service or overnight shipping cannot be processed on this website; however, we generally can accommodate these requests if you place your order by phone 760-239-0285.

 

Smilyn Wellness is proud to partner with Route, the leader in package protection and tracking solutions. When you purchase  Route+ protection at checkout — your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout. (NOTE: You must purchase Route+ Protection at checkout to receive this service. Smilyn Wellness is not responsible for any lost or damaged packages.)

 

*Claims for packages marked “delivered” yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises.” Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

 

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NOTE: We do not offer free shipping on International orders.

airplane iconInternational Orders are subject to all applicable U.S. and foreign export controls, and by placing an order through this website, you affirm that you will comply with all applicable export controls and regulations. You will be the importer or exporter of record and are responsible for all required licenses, permits, and authorizations. Customs and import duties, which vary from country to country, may apply to international sales and are the responsibility of the recipient of your order.

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